Scruffs - Luxurious Pet Products

Customer Services

Park Lane Stock

At Scruffs® we pride ourselves in providing our customers with a high level of service and support to complement the quality of our products. We have one of the most comprehensive collections of pet bedding and hold very large stock reserves to ensure all our customers receive a quality product in good time.

Please contact us to discuss any requirements you might have that are not covered in this website, or if you are unsatisfied with your purchase, call our sales team on: +44 (0)161 702 5060, or e-mail: sales@petslovescruffs.co.uk













Dog Bed Size Chart

Scruffs Dog Bed Size Guide





How to Order

Select the items you require while browsing our site, click on the MY BASKET button in the top right hand section of the screen. This takes you to your Shopping Basket that shows full details of all the items selected, you will be asked to confirm by clicking on CHECKOUT. You will then be guided through a simple process providing us with details such as your NAME, DELIVERY ADDRESS and METHOD OF PAYMENT via the Protx secure gateway. Once this information has been confirmed the process is complete and we will acknowledge your order by email. Alternatively, if you prefer to talk to a sales representative, please call: +44 (0)161 702 5060.





Delivery

Scruffs Delivery

We currently deliver to the UK Mainland & Ireland, for exact delivery pricing please see our DELIVERY section. If your delivery address falls outside our standard delivery options please contact our sales team on: +44 (0)161 702 5060.








Payment Methods

We are pleased to accept any of the following methods of payment for purchases made online at www.petslovescruffs.com:

    • Visa
    • Visa Debit
    • Visa Electron
    • Mastercard
    • Solo
    • Maestro

To view our terms & conditions, please click here.





Pet Bed Care Instructions

Nearly all Scruffs® & Tramps® pet beds are machine washable, those that cannot be machine washed can be wiped clean with a warm damp cloth. Please see the individual care instructions for your particular bed.

Machine wash – If your pet bed has a removable cover, first remove the cover, then wash the cover and fill separately on a cool wash 30º. If your pet bed does not have a removable cover, wash the whole bed on a cool wash 30º. In many cases only the outer cover may require washing.

Please Note: only beds with a polyester filling may have the fill (or complete bed) washed. Only the removable cover may be washed on foam filled beds.

Drying - DO NOT TUMBLE DRY, allow bed to dry naturally. Pet beds with a long/thick fur cover may require drying assistance via a hair dryer to maintain the beds original appearance. The beds fill (polyester) should be laid out to ensure the fill retains its shape.





Accreditation

“Scruffs® range of dog and cat beds has turned out to be a truly outstanding success, with incredible sales volumes being achieved, they provide an excellent blend of quality and value for money which our customers just cannot resist.”
Alan Docherty, Senior Buyer, Webbs of Wychbold.

“With products that are both quality and price driven, our regular promotions with Scruffs® have had a fantastic response from customers in our stores.”
Matt Davies, CEO, Pets at Home

“Scruffs® comprehensive product range combined with consistently producing innovative products has proved to be a winning formula. Our stores are selling a consistently high number of Scruffs® & Tramps® pet products each month.”
Steven De Somvielle, Buying Controller, Laroy Duvo

“After continued success with many lines from Scruffs®, we are excited about the introduction of licensed pet products. Scruffs®; ability to continually release new products allows us to provide our customers with exciting new pet products on a regular basis.”
Wouter Kornneef, Buyer, Warmako





Carbon Me

Carbon Me

As part of Scruffs® continued commitment to helping protect the environment, we are a member of the CarbonMe organisation. For every Scruffs®; pet bed sold we pledge to plant a tree.

Climate change is the single biggest, most difficult to combat threat mankind has ever considered. Everyone of us must act now. If we do nothing, extreme weather conditions will cause so much disruption and wide spread disease that the entire planet will be irreparably changed forever.

CarbonMe allows individuals and businesses to calculate and offset their carbon footprint. The best and only thing we can do to become carbon neutral and absorb carbon from the atmosphere is plant trees.

www.carbonme.org





Happy Dogs

Happy Dogs

As part of our commitment to charity we are proud to announce our sponsorship of Happy Dogs Rescue, located in Ringwood, Hampshire.

It is a small but nevertheless a sincere rescue centre for abused and abandoned dogs. The charity covers Hampshire, Dorset and Wiltshire. Lyn Williams the owner works tirelessly with a few volunteers to care for many animals. Lyn's home environment "one of the family" approach, using no steel kennels or cages is truly inspiring, it's clear to see the love and attention their animals receive, the response is amazing! 

“Our charity is dedicated to helping animals and dogs in distress through injury or any other cause, and to arrange veterinary treatment where necessary. We find good suitable new homes for dogs in our care or that are brought to our attention; and assist members of the public by means of information & education. Scruffs® have given continued support to help our charity achieve its aspirations.”

Lyn Williams, Owner, Happy Dogs Rescue www.happydogsrescue.co.uk

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